response of millennials to IT

The Response of Millennials to IT Advancements

August 31, 2016 by • Technology • Tags: , •

For older generations – advancements in information technology especially in the way that we now communicate with each other can seem to be evolving at a dizzying and sometimes bewildering speed. However, millennials – those who started on their journey towards adulthood in the year 2000 are much more comfortable with the rate of change in IT.

These people have also embraced technology in a way that may seem alien to many, from Generation X who were born into a very different world in the early 1960’s through to the mid 70’s.

The Challenge

For one thing the ever increasing rate of social media evolution comforts Millennials rather than challenges them. A recent survey of U.S. Millennials showed that nearly 40% of them were felt like they were ‘missing something’ if they did not check their Facebook page or Twitter at least once a day (www.bcgperspectives.com).

Tech Savviness

But it’s not the use of current technology that makes Millennials so important to companies that are launching new technologies. The ‘Boston Consulting Group (BCG)’, one of the world’s leading research companies found that the majority of Millennials viewed themselves as ‘tech savvy’ and they had the buying habits to prove that.

Millennials are extremely quick to adapt new technologies, including new gaming devices and the latest smartphone releases. They are also adept at multitasking when it comes to using the digital devices that they purchase, which in itself drives them to seek out the latest technology that they can use to multitask.

The BCG report showed that Millennials migrate between channels (or devices) up to 27 times an hour compared to an average of only 17 times for those of other generations.

Another report by the Acuity Group on www.pcworld.com found that new technology draws Millennials like a moth to a flame. For instance Millennials are extremely interested in wearable tech with 36% of them saying that they would be investing in this type of technology in the next five years.

The Internet of Things (IoT), with its promise (and one could say emerging reality) of having interconnectedness among devices becoming a central part of people’s lives is also being driven by Millennials. More than half of all Millennials for instance say that they plan on buying devices that leverage IoT in the home within the near future.

The Biggest Spenders

According to Forbes Magazine, Millennials are not only the largest generation in the world – they’re also the biggest spenders. An article in the online issue of the magazine states that by 2017 Millennials will be spending $200 billion annually in the U.S. alone – and a lot of that spending is going to be on technology.

Marketers and manufacturers need to remember one thing about Millennials – they love tech advancement, but they also expect that the tech will work perfectly when it is released. With the abundance of choices that these consumers have to select from, any company that wants to take advantage of Millennials spending power better has to get it right first time.

Adaptive Security Architecture for your Protection

Adaptive Security Architecture in Protecting your High-tech Life Experience

August 22, 2016 by • Cyber Security • Tags: , , , •

If security architecture sounds complex, that’s because it is designed that way. This does not mean it is hard to implement.

The term security architecture has begun to pop up more and more when referring to online security. Whether you are a small business owner, owner of a blog or website, or a large company that has both a public website and an internal software system that need protection – you are at risk of becoming the victim of hacking or malware attacks. While it would be nice if this was not the case, unfortunately this is the direction things have gone through and if you want to make sure all your software programs and online identity accounts are safe, then you need to look at security in a broader way.

This is where the term of adaptive security architecture comes into play. Any online attack before was pretty simple. Having a long enough password or the right antivirus software would be enough. However, as security has continued to get better and more complex, so have the types of attack that hackers came up with. Whether it’s stealing passwords, dropping insidious malware via a Trojan horse, or a coordinated attack using multiple methods to breach online security –  if you are relying on an old strategy to keep you safe then you are just asking for trouble.

If security architecture sounds complex, that’s because it is designed that way. However, this does not mean it is necessarily hard to implement but it is an online security that is put together in such a way to prevent not only the upfront or obvious attacks but also make it close to impossible as they aim for backdoor or sneaky malware attacks.

In other words, while a password prevents people from just logging onto the back end or a good anti-virus that keeps the most obvious of viruses out of your system, an architecture set up can be thought of as a castle. You have your moats, your gate, your thick walls and all your guards actively protecting the center. This is a good metaphor for how security architecture works online, providing a wide array of defenses that work together to stifle even some of the most aggressive cyber attacks.

This is a critical thing to understand in today’s age because hackers and other entities looking to cause malicious problems have more tools than ever at their disposal and have become extremely creative at learning how to make those tools work together. Old tools that focus on just stopping one or 2 things aren’t going to be effective in today’s world. This is especially true if your website or your business finds itself the target of a collective effort to mess things up.

Talking to security experts about an online adaptive security architecture will help you see what the absolute best options are when it comes to keeping all your data and online information safe, no matter what type of an attack is threatening you.

hOW SMART ARE YOUR SMART DEVICES

How Smart are your Digital Devices Today?

August 12, 2016 by • Technology • Tags: , , , •

The technology progress is simply amazing. Today we can even give orders to our house to perform actions such as switching off/on the lights, preparing coffee and locking the front door behind us. Even children have smartphones and tablets today and they can handle them better than some adults. We live in the age of fast and progressive technology, so there’s no wonder we have smart devices and we keep on upgrading them from time to time.

What your devices can do for you

As a remote control – Photo cameras can now communicate with our smartphones. You can control your camera from your phone and have your photos automatically transferred to your phone or to your computer as soon as you switch off the camera. You can use your phone as a remote control for the camera. As a matter of fact, you can use your smartphone as a remote control for any device that has this feature enabled.

Everything seems easily connected – All digital devices are able to communicate to each other via wifi or Bluetooth. We’ve got so used to it, that many of us can’t live without our digital devices and gadgets. Some of us take our gadgets with us to the bathroom. Many of us even sleep with our smartphones on the nightstand. However, some studies show this is not a healthy habit, so we should try to rely less on our phones and more on traditional alarm clocks to wake us up in the morning.

How smart are your smart devices

As a health monitoring gadget – You can have your heart rate and your sleep quality measured by a wristband. You can know how many steps you’ve taken each day, how many calories you’ve consumed in the process, and how many minutes you’ve moved. Some of these activity trackers can also measure your swimming parameters. You can monitor and adjust your daily activities for maximum health and performance. You can improve your fitness level, lose weight or simply monitor you daily step count, in order to match the recommendation to take at least 10,000 steps daily. By doing this, you have more chances to be healthy in your elderly age, so the sooner you start tracking your fitness, the better.

How smart do you think your digital devices are? Do they live up to what you’ve just read here? If not, you should try to update yourself on new information and technology wonders. These digital devices have applications that trespass the IT area. They can help us live healthier, as we can use them to monitor our vital parameters. It can help you get fit!

The above are just some of those things nobody would have imagined 20 years ago. The science fiction of yesterday has become our today’s reality. But no matter how smart the digital devices of today may appear, you can never predict what the future is going to bring us. There’s still a lot of room for advancement. We may be able to fly without having to use an aircraft, who knows. Or even teleport ourselves like in the sci-fi movies. The future is ours and it is very promising, but we can’t know what’s in it for us until we get there and become responsible enough to embrace the speed of change in technology.

 

Customer Service - Digital Innovation on the Rise

Customer Service: Digital Innovation on the Rise

July 28, 2016 by • Technology • Tags: , , •

The world of customer service has drastically changed these past few years. You probably think of call centers and customer service representatives (CSRs) who answer calls and emails all day long when you think of customer service. The truth is that new technologies have changed the way companies provide this type of service.

New Expectations

Technologies have led to consumers developing new expectations regarding their interactions with brands. Consumers want to have access to helpful answers right away and to be able to talk to a live person when they need to. They also want to have several ways to contact customer service – via phone, email and chat.

Digital Innovation

Technology is making it easy for companies to provide higher quality customer service. Automation is one of the factors that really transformed the way customer service is provided by companies. In the past, customer service representatives would often have to provide the same answers multiple times in a day’s work. Customer Relation Management (CRM) software and other database automation tools have taken some of the workload away from representatives since these tools were made to handle some of the interactions.

New technologies are helping customer service to be more responsive. Customers often had to wait for long minutes on hold before someone could take their call. But with the use of email, chat and social media, it allows CSRs to handle more than one issue and spend less time with each person who needs help. Automation is also helping with responsiveness since CRM software can just send automated answers right away if someone needs answers to common issues.

It seems that the old school method of providing answers to inquiries is being replaced by an astounding set of ways developed by the latest technology.

Those companies that still rely on the old method in providing customer service are rapidly switching to this new model. Consumers are getting used to receiving answers right away and are able to contact a company via social media or an online chat. Customers in return are now more likely to choose to order from a brand that offers high quality customer service instead of ordering from a company that only offers a phone number.

Feedback still Rules

Digital innovation on Customer Service

Most companies use feedback as a way of improving their customer service experience. It is now easy to send automated emails to anyone who recently contacted a customer service department and ask them to fill out a simple survey. This practice allows companies to measure satisfaction rates and to figure out how to improve the way their CSRs deliver the service.

The latest technology has changed the way companies offer customer service, mostly by providing them with efficient automated tools that can handle a number of customer interactions. Companies now give customers multiple ways to contact their customer service which have tremendously developed high expectations for customers. It is crucial for companies to always be responsive, provide people with helpful answers and make sure they have an ideal experience when they interact with the CSRs.

Technology has changed the way companies provide customer service for years, and businesses have to adapt to these new applications since their competitors can result to offering better customer service with the use of these modern tools. Point well taken enough, great customer service is one of the things consumers look for when shopping.

5 Ways To Keep Up With Current Technology And Cyber Security

5 Ways To Keep Up With Current Technology And Cyber Security

July 20, 2016 by • Cyber Security, Tech Magazines, Technology • Tags: •

1. Experiment with New Gadgets

There are various contraptions that appear to be discharged each year. Some of these devices really get to be tremendous achievement, while others fall flat in a matter of moments and rush to be overlooked.

In the event that you need to stay aware of the present patterns in innovation, ensure that you experiment with new contraptions that hit the business sector.

That being said, you don’t need to purchase every one of these contraptions, keeping in mind the end goal to give them a shot. There are various stores where you can interact with the most recent contraptions without purchasing them. In this way, keeping in mind the end goal to experiment with new devices, you ought to visit stores that offer innovation hardware.

2. Perused Blogs and Tech Magazines

Tech Blogs & Magazines on Cyber SecurityThere are various magazines, sites, YouTube channels, that arrangement with the most recent innovation news where you can learn more about technology and cyber security. On the off chance that you need to be aware of present circumstances, ensure that you read these web journals or subscribe to channels that give additional data with respect to innovation news and improvement. Notwithstanding that, not just will you have the capacity to stay aware of the present patterns, yet you will likewise take in a great deal of new things with regards to innovation and mechanical advancements on the planet today.

3. Trade Experience With Friends/Acquaintances

Especially when it comes to cyber security, talking to your friends will help you take in a huge amount of new things and a ton of helpful data by hanging out with companions and associates and imparting your insights and learning with regards to most recent innovation.

Accordingly, on the off chance that you need to stay aware of current patterns in innovation, ensure you have companions with whom you will have the capacity to talk about it, and who will grow your insight and experience with regards to innovation. Notwithstanding that, more youthful individuals are typically more keen on innovation, yet this isn’t generally to run the show.

4. Keep Yourself Well-Informed

Obviously, yet in the event that you would prefer not to be mechanically unskilled and clueless, you ought to keep yourself very much educated with regards to most recent innovation news and devices, and also thoughts. There are various approaches to keep yourself educated, some of which we have as of now specified; be that as it may, you ought to likewise keep yourself educated in whatever other proper way you can consider. And if you happen to own a company, finding a decent help from one of quality managed services out there like Seccom Global, Australian cyber security company will really help. You just have to step up and inform yourself of advanced knowledge when it comes to technology and cyber security.

 

5. Out With The Old – In With The New!

On the off chance that you need to stay aware of innovation, ensure you don’t develop nostalgic with regards to your mechanical devices, and supplant them when the time is correct. Notwithstanding that, it will likewise make it less demanding for you to suit to leaps forward in innovation on the off chance that you stay aware of them all the time.

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